Who can work with a success manager at Air?
👨👩👧👦 Supported on any Enterprise Air plan
✏️ Anyone with access to the workspace, library, or board
Your dedicated Success Manager helps optimize your Air experience. Expect them to:
Provide tailored recommendations
Schedule regular check-ins
Assist with workflow setup and feature adoption
Using email
Reach out to your success manager for help with anything you want to make better about your experience on Air. You'll have a direct email address for reaching them and ensuring you are getting personalized help. Your success manager is partnered with you to share solutions and assist you with taking advantage of all that Air has to offer. Here are some common topics that come up over email between success managers and their customers:
Billing or account setup
Partner to ensure your invoicing is going smoothly
Apply tax exemptions or promotional rates
Add, remove and modify users
Receive communications about new features and marketing opportunities
Network with fellow team members - introduce more departments or brands under your umbrella to your success team
Using live video chat
Schedule live sessions with your success manager or attend your regularly scheduled meetings with them. Check out some of the topics typically covered live:
Get briefed on recently released Air feature updates
Share workflow changes on your end
What process steps have you added or removed
What software is now part of or removed from your tech stack
Ideas to improve collaboration with Air
Learn about opportunities available to share feedback
Participate in marketing partnerships and case studies
Deep dive on workflow optimization
Attend live business reviews where your success manager provides an overview of your wins so far and opportunities for improvement Air has identified
Get the most value out of Air. Regularly communicate your goals and challenges with your success manager. Utilize scheduled check-ins to explore opportunities. Reply to their emails when they reach out and keep your appointments with them.
We'll ensure you're on the most optimized track and that your creative operations are thriving!
Not an Enterprise subscriber yet but ready to learn more? Message our team using the messenger chat below or email us at hello@air.inc.