If you're not hearing sound while watching a video in Air but the video works after downloading it could be due to your browser settings, extensions, or how the video player is rendering audio.
Here are a few steps you can try to troubleshoot:
Double-check the volume in Air’s video player – Make sure the volume isn’t muted and the toggle is turned up (you’ll see a blue bar when volume is on).
Refresh the page – Press ⌘ + R (Mac) or Ctrl + R (Windows) to reload the page.
Clear cache and site data on your browser
Try Incognito Mode – This disables extensions that may interfere with playback.
Check your browser extensions – Some extensions (like ad blockers or script blockers) may prevent audio from loading. Try disabling them or adding
app.air.incto the allow list.
Still having trouble? Reach out to our team using the messenger icon below or email us at help@air.inc. We're happy to get you back on track!