System Requirements

Try these steps when Air is not quite working like it should.

Air is not working

When you need to report a bug to our team, get help fast

I think I have a bug

I got an unexpected error when attempting an action on Air

Is Air down? Visit our status page to check!

I think Air might be down

Having trouble uploading to Air? Try these troubleshooting steps and get back on the fast track!

Uploading to Air is slow 🐢

Having trouble downloading content from Air? Try these troubleshooting steps and get back on the fast track!

Downloading from Air is slow 🐢

I can't hear sound on any videos on Air

Uploading videos or photos from iPhone to Air does not work

I'm not able to upload anything to Air

I'm seeing unexpected content in my search results

Lauren Ford

Fiona

Tyler Strand

 Troubleshooting

Air Flow is freezing and won't update

Air Flow is showing files or assets from my workspace 'Failed to sync'

My sync status icons are not showing

Step-by-step to uninstall Air Flow from your Mac

I need to remove Air Flow from my computer

I'm seeing an unknown error on Air Flow

I don't have the option to sync my workspace or workspace content on Air Flow

Air Flow

Air says I can't change my email address

I don't want notifications about who hasn't viewed or downloaded my content.

My workspace seems to be on the free plan but I was just charged

I'm not getting email notifications from Air

Eric Magne

Account + Workspace Settings

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