Invitations can be blocked by a past-due subscription balance or a user cap under a legacy or custom agreement. Ask an admin to check for past-due invoices and pay any outstanding balance, and to compare Current Plan and the enforced invitation limit with your applicable agreement.
Current plan marketing does not establish a legacy workspace’s user entitlement. If the enforced limit differs from your agreement, request a review rather than assume an upgrade is required.
For this or any continuing invitation issue, get in touch with your dedicated success manager or our support team using the chat bubble on the bottom left of this page for more help.