Who can change a login password on Air?
👨👩👧👦 Supported on any Air plan
✏️ Anyone that logs in to Air with a verified username and password
🥸 Strong passwords are a must!
Your new password must have 8+ characters, one number, and one capital letter
From any workspace
When you're logged in to Air, changing your password is quick and easy.
Select your avatar in the bottom left corner of your browser
In the pop-up menu, select 'Account Settings'
Navigate to the 'Change Password' tab
In the 'Old password' field, input your current password
In the 'New password' field, input your new preferred password
Select 'Save changes'
From login
Users that do not have a workspace or are wanting to change their password without logging in to Air can use the Forgot password workflow to achieve exactly this!
Select 'Forgot password?' link
Input your email address on the Forgot password page
Select 'Submit'
In a separate tab or window or via your preferred email client, check your email for a verification code from Air (no-reply@mail.air.inc). If you don't see it, check your spam or junk folder.
Return to the forgot password browser window
In the Code field, input received code to verify your user
In the Password field, put your new preferred password
Select 'Submit'
Note: The forgot-password flow only works for accounts that sign in with an email address and password. It does not reset access for accounts that sign in with Google, Apple, or SAML.
For Google, Apple, and SAML
If you sign in to Air with Google, Apple, or SAML, manage your password through that identity provider or through your employer's account settings. Google sign-in and SAML SSO are separate sign-in methods, so you’ll need to continue with the same provider connected to your Air account.
If you see a message that the user does not exist, confirm that you're using the same email address and the same sign-in method you used when you first set up access to Air.
Still need help? Visit our FAQs for more articles or message our support team using the chat bubble below. We're standing by and happy to help out!
If you need to change the email used to sign in, see Changing your account email / username.