Who can change a login password on Air?
đ¨âđŠâđ§âđŚ Supported on any Air plan
âď¸ Anyone with a verified email address and password can change their Air password. Google, Apple, or SAML SSO accounts created on or after January 6, 2022 can create an Air password through Forgot password, except SAML logins connected to a workspace that enforces SAML.
𼸠Strong passwords are a must!
Your new password must have 8+ characters, one number, and one capital letter
From any workspace
When you're logged in to Air, changing your password is quick and easy.
Select your avatar in the bottom left corner of your browser
In the pop-up menu, select 'Account Settings'
Navigate to the 'Change Password' tab
In the 'Old password' field, input your current password
In the 'New password' field, input your new preferred password
Select 'Save changes'
From login
Users that do not have a workspace or are wanting to change their password without logging in to Air can use the Forgot password workflow to achieve exactly this!
Select 'Forgot password?' link
Input your email address on the Forgot password page
Select 'Submit'
In a separate tab or window or via your preferred email client, check your email for a verification code from Air (no-reply@mail.air.inc). If you don't see it, check your spam or junk folder.
Return to the forgot password browser window
In the Code field, input received code to verify your user
In the Password field, put your new preferred password
Select 'Submit'
Note: The forgot-password flow resets existing Air passwords and lets Google, Apple, or SAML SSO accounts created on or after January 6, 2022 create an Air password using the same SSO email address. SAML logins connected to a workspace that enforces SAML are excluded.
For Google, Apple, and SAML
To create an Air password for an eligible Google, Apple, or SAML account, follow the 'From login' steps using your SSO email address. This does not change your identity-provider password; manage those credentials through that provider or your employer's account settings. Access to a workspace that enforces SAML requires SAML sign-in.
If your SSO account was created before January 6, 2022, contact help@air.inc for help setting up an Air password. If you see a message that the user does not exist, confirm that you're using the email address associated with your Air account.
Still need help? Visit our FAQs for more articles or message our support team using the chat bubble below. We're standing by and happy to help out!
If you need to change the email used to sign in, see Changing your account email / username.