Keeping your Air account up to date with the right email address helps you receive important notifications and account updates.

From your profile menu, open Account Settings.

Update the Email field to your new login email, then select Save changes. Review the confirmation dialog and select Confirm.

The new address stays pending until verification is complete. Verification confirms that you own the new email address before Air uses it as your login identifier. Your current email remains valid for sign-in while the change is pending. Account Settings may show self-serve Resend email and Cancel actions while verification is pending.

Check the inbox for your new email address and open the verification email from Air. If the message is not visible, check spam or junk folders.

If you can’t find the verification email or can’t complete verification self-serve, contact help@air.inc for help verifying your account and regaining access. When you receive the email-change message, select Confirm email.

After verification, Air signs you out of active sessions and your verified new email becomes your login identifier.

Security note: When an email change is requested, Air sends a notification to the previous address with recovery steps if the request was unauthorized.

SSO exception: Users whose access is managed through Google, Apple, or SAML SSO may not be able to change their email directly in Air, depending on sign-in method and identity-provider setup. If Air says you can’t change your email address, see Air says I can’t change my email address for troubleshooting.

Customer support is always available via chat or at help@air.inc for further assistance!