Who can change their email/username on Air?
👨👩👧👦 Supported on any Air plan
✏️ Anyone that logs in to Air with a verified username and password
⚠️ Active technical issue ⚠️
The ability to modify your account email address from your Air account settings is not working on Air at this time. As a workaround, users can add their preferred email address as a new user and remove the email address that they no longer require.
Follow the steps outlined on this help center article to change your email address.
Keeping your Air account up to date with the right email address is important for receiving important notifications and account updates. If you need to update your email address, use the steps below.
Within your workspace you can head to your account settings to update your email address to any other email address you'd like. Follow the steps below to get it done!
Select 'My Account'
Replace your current email address with your new preferred email address
Select 'Save changes'
In a separate tab or window or via your preferred email client, check your inbox for an email from Air (no-reply@mail.air.inc) with the subject 'Confirm your email address'. If you don't see it, check your spam or junk folder.
Select 'Confirm email'
Customer support is always available via chat or at help@air.inc for further assistance!