In Air Flow, open the Status tab to resolve sync errors. Start with the least disruptive option, then escalate only if the issue continues:
Retry the sync.
If Retry does not work, use the menu next to Retry to select Replace <item/folder> from cloud (replaces only the affected local item with the cloud version).
If the issue affects many items, select Replace local workspace (resets local conflicts across the workspace using the cloud version). Back up any unsynced local work first.
If you are still blocked, select Force resync everything. This is intended to be a more thorough option than reinstalling in some cases and will delete local workspace data and replace it with what is in the cloud. Back up any unsynced local work first.
If the sync process is still not working, you can try the following troubleshooting steps:
Check if the Air Flow app and your computer are both up to date
Resync the workspace by closing the Air Flow app and delete the workspace folder in Finder (macOS). Reopening the app will log you out and then prompt you to sign in and sync a workspace again
If you set items to Download for offline use , check that you have enough local storage. Syncing alone does not take disk space because files remain online-only until downloaded.
Uninstall and reinstall the app
For further assistance reach out to our support team through the chat bubble at the bottom of this page or email our team at help@air.inc.