If the sync process is not working, you can try the following troubleshooting steps:
Check if the Air Flow app and your computer are both up to date
Resync the workspace by closing the Air Flow app and delete the workspace folder in Finder (macOS). Reopening the app will log you out and then prompt you to sign in and sync a workspace again
If you set items to Download for offline use , check that you have enough local storage. Syncing alone does not take disk space because files remain online-only until downloaded.
Uninstall and reinstall the app
For further assistance reach out to our support team through the chat bubble at the bottom of this page or email our team at help@air.inc.