If the sync process is not working, you can try the following troubleshooting steps:
Check if the Air Flow app and your computer are both up to date
Resync the workspace by closing the Air Flow app and delete the workspace folder in Finder or File Explorer. Reopening the app will log you out and then prompt you to sign in and sync a workspace again
Confirm your offline settings and storage. Syncing makes boards and folders visible in Finder, but files stay online-only until downloaded. If you download items for offline use or open them, ensure your computer has enough disk space and your Air workspace has capacity.
Uninstall and reinstall the app
For further assistance reach out to our support team through the chat bubble at the bottom of this page or email our team at help@air.inc.