If your workspace does not appear in Air Flow, or if you can see the workspace but no content is available to sync or download, the issue is often related to permissions rather than the app itself.
🔎 Check your permissions
Air Flow requires that you are a workspace member with edit access.
If you are not added to the workspace as a user, the workspace will not appear in Air Flow.
If you only have access to a single board via a share link, Air Flow will not work.
👉 Confirm that you have an Editor or above workspace role in the users list of workspace settings.
✅ Confirm your role
A default function of Air Flow is the ability to add and delete content across the full workspace. This means you must have edit permissions on the workspace level.
Board users cannot sync or download content via Air Flow.
If a workspace is listed in Air Flow but appears empty after completing a sync, it usually means you don’t have edit access to the library or workspace.
👉 In the users list, check that your access level is set to Editor or above in both the workspace and the libraries you want to sync.
♻️ Refresh Air Flow after confirming access
Once your permissions are correct:
Quit Air Flow completely.
Reopen and log back in.
Select your workspace to begin syncing.
🛠️ Still stuck?
If your permissions are correct but you still see “no workspaces” or no content:
Try a Force Resync in Air Flow settings.
Uninstall and reinstall Air Flow (Uninstalling Air Flow).
Contact Air Support using the messenger icon below for an account-level check.