If you've encountered unexpected sync errors while uploading large batches of files—especially on unstable network connections—Air Flow v4.1.22 includes a specific fix to prevent these interruptions.
Follow these steps to get your sync back on track:
Update to Air Flow v4.1.22 or later
This release addresses the known cause of unprompted sync errors during large runs. You can check for updates by clicking the Air icon in your menu bar, selecting the gear icon, and clicking Check for updates.Retry your sync
After the update is installed, re-run the same batch of files to confirm the issue is resolved.Stabilize your connection
If you are on a network known for dropouts, consider switching to a wired ethernet connection or pausing other bandwidth-heavy activities (like streaming or large downloads) while your sync completes.Use smaller batches
If errors persist despite the update, try splitting very large syncs into smaller groups of files and reattempting the upload.
Need more help? If you have updated to v4.1.22 and followed the steps above but are still experiencing unexpected sync failures, please reach out to our team. Chat with us via the messenger or email help@air.inc.