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My files aren't supported on Air Flow

Learn how to sync ignored temporary and system files in Air Flow by configuring custom patterns.

Written by Lauren Ford

Air Flow automatically skips certain temporary or system files during sync to keep your workspace clean and prevent unnecessary uploads. If you need to sync these ignored files, you can override this default behavior by creating a custom configuration file.

Files ignored by default

Air Flow automatically ignores specific system and application-specific temporary files that do not need to be stored in your creative library. The following table lists the file patterns ignored by default:

Key

What it ignores

Example

adobeAfterEffectsAutoSaveFiles

Adobe After Effects auto-save files

My Project auto-save 3.aep

adobeInDesignLockFiles

Adobe InDesign lock files (created while a file is open)

brochure.idlk

adobeBridgeFiles

Adobe Bridge cache and temp files

~bridgecache

sketchUpTempFiles

SketchUp temporary files

model~.skp

iconFiles

Custom folder icon files created by macOS/Windows

Icon (with carriage return), desktop.ini

tempFiles

Generic temporary files

upload.tmp

How to sync ignored files

If you need Air Flow to sync any of these default ignored files, you can override the restriction by creating an included-patterns.txt file in your Air Flow data folder.

  1. Locate your Air Flow data folder

    Open the directory where Air Flow stores its configuration files based on your operating system:

    • macOS: Open Finder, select Go → Go to Folder... from the menu bar, paste ~/Library/Application Support/air-desktop, and press Enter.

    • Windows: Press Win + R to open the Run dialog, paste %APPDATA%\air-desktop, and press Enter.

  2. Create the configuration file

    Inside the data folder, create a new plain text file named exactly included-patterns.txt.

    Tip for macOS: Open TextEdit, select Format → Make Plain Text, and save the file. Make sure TextEdit does not append a hidden .txt extension.

    Tip for Windows: Right-click inside the folder, select New → Text Document, and rename it to included-patterns.txt.

  3. Add the patterns to include

    Open included-patterns.txt and add one pattern key per line from the table preceding. The keys are case-sensitive and must match exactly (for example, tempFiles).

    tempFilesadobe
    InDesignLockFiles

  4. Restart Air Flow

    Quit the desktop application completely and reopen it. Air Flow reads this configuration file at startup to apply your overrides.

Reverting to default settings

To restore the default sync behavior and ignore these files again, delete the included-patterns.txt file from your Air Flow data folder, or remove the specific keys from the file. Restart Air Flow to apply the changes.


If you are experiencing other file transfer issues, see Air Flow is showing an error when I upload or download. For general information on managing your sync preferences, see Working with Air Flow.

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