On the rare occasion that Air is not working on your browser, try the steps below to troubleshoot, isolate the issue, and get back to work.
🔄 Refresh your browser window
Try ⌘ + R or CTRL + R as a simple way to restart all the page activity when something is seemingly stuck. Sometimes the browser just needs a jumpstart and a refresh will do the trick.
🚪 Log out
This step will clear all local data associated with Air's website and start your connection fresh. Head to https://app.air.inc/logout and once it loads, log in with your credentials.
💨 Clear your browser cache and site data for all time
These steps can vary from browser to browser. We've linked the support articles on how to clear site data for the browsers Air supports below:
🥸 Switch to an incognito or private browsing window
Private browsing will load Air as though you are a new visitor. When you use this browser setting, there will be no saved cookies, login information, or auto-filled details.
🔌 Add Air to or disable browser extensions
Some browser extensions may block Air's API. You can disable the browser extension, or add app.air.inc to the extension’s allow list. The process for this varies by extension, so make sure to reference their documentation for the relevant extension.
After updating or disabling your running extensions, reload Air.
⌽ Restart your device
Maybe your computer needs a restart. Tech issues running in the background can block Air. Resetting your device can fix the issue.
🔧 Tinker with or disable your VPN/Firewall settings
A VPN or firewall protects your privacy on the internet so you’re confident hackers and advertisers can’t track you.
Switch servers
Maybe you’re connected to an international server the site doesn’t like. Before you do anything else, you should switch between various servers. The issue may be as simple as the site not wanting traffic from that country.
Turn off threat detection
Go into your VPN or firewall and turn off cybersecurity features designed to stop you from accessing dangerous sites.
Add exceptions
Sometimes, false alarms cause errors. For example, maybe the domain owner didn’t upgrade its certificates. This can raise red flags for your VPN, which then blocks the site.
🆕 Update your browser
It's a good practice to keep your operating system and browser software up to date with the latest available version. Update to the latest version of your browser and try loading Air after the install is complete.
We've seen this step work particularly well when:
You click on a button on Air and nothing happens
Air seems to be in a constant load state
🧭 Switch to a different browser
If you’re using Google Chrome, give Edge or Firefox a try. Sometimes, websites and browsers don’t get along well.
🗑️ Uninstall and reinstall your browser
Browsers are software and software isn't perfect. Sometimes an install can go totally wrong. Try a totally new install of your browser to your device to resolve problems that seem connected to a specific browser.
✅ Visit Air's status page
Sometimes the problem is more widespread than just your workspace or account. Visit Air's status page and look for reports of an active incident or outage that might cause Air to not be working. Subscribe to Air's status page from the same link so you can get updates when issues like this get fixed!
🪲 Submit a bug report
If you're still experiencing problems, let us know! Email our team at help@air.inc or send a note through the messenger icon on the bottom right of this page.