When you've attempted every troubleshoot in the book and Air Flow is still not quite working right, take the following steps:
Note: These steps apply to macOS. Air Flow for Windows is available in beta; to join, email hello@air.inc.
Quit Air
The first step in resetting Air Flow is to quit the application. Once Air Flow is no longer running, changes you make on your computer cannot affect content in your workspace.
To quit, right-click the Air icon in your Mac’s menu bar and select “Quit Air.”
If Air Flow is frozen and won’t quit, you can use the “Activity Monitor” application to force quit instead.
Open “Activity Monitor”
Search for the word “Air”
Select all the processes with Air’s logo
Click the “X” button
Select “Force Quit”
This should quit Air Flow and remove it from your Mac’s menu bar.
Move any local content out of the “Air” directory
If you have any content that hasn’t been uploaded to Air, you’ll want to move it safely out of the “Air” directory and into another place on your computer. Once you’ve finished the reset, you can move the content back into your Air folder to resume uploading.
Remove Air Flow completely from your device
Next, we need to remove all traces of Air Flow from your device.
Find the “Air” application in your “Applications” folder and move it to the Trash
Find the root “Air” directory and move it to the Trash
Open the “Terminal” application and execute the following two commands:
rm -rf ~/Library/Application\ Support/air-desktop(then hit “Enter”)rm -rf ~/Library/Group\ Containers/group.com.airflow(then hit “Enter”)Empty your Trash
Reinstall Air Flow
Now that Air Flow has been completely removed from your device, you can reinstall a fresh copy from the cloud.
Visit https://air.inc/air-flow to download the latest version.
Re-sync your workspace
Once you’ve reinstalled Air, follow the onboarding flow. Choose your sync preferences (Sync all items or Select items to sync). Syncing adds your boards and folders to Finder, but files remain online-only until opened or explicitly downloaded.
To avoid using local storage, keep “Available online only (recommended)” selected when asked to make synced items available offline. You can choose specific boards or assets to download for offline use at any time. Wait for syncing to complete before uploading or downloading content
Once the initial sync of your workspace is complete, you can begin using Air Flow again to sync files up and down.
