When you've attempted every troubleshoot in the book and Air Flow is still not quite working right, take the following steps:
This article covers macOS. Air Flow is available for Windows (beta). To join the beta, email hello@air.inc.
Quit Air
The first step in resetting Air Flow is to quit the application. Once Air Flow is no longer running, changes you make on your computer cannot affect content in your workspace.
To quit, right-click the Air icon in your Mac’s menu bar and select “Quit Air.” From Air Flow settings, you can also select “Quit Air Flow” to disable the app and stop syncing.
If Air Flow is frozen and won’t quit, you can use the “Activity Monitor” application to force quit instead.
Open “Activity Monitor”
Search for the word “Air”
Select all the processes with Air’s logo
Click the “X” button
Select “Force Quit”
This should quit Air Flow and remove it from your Mac’s menu bar.
Move any local content out of the “Air” directory
If you have any content that hasn’t been uploaded to Air, you’ll want to move it safely out of the “Air” directory and into another place on your computer. Once you’ve finished the reset, you can move the content back into your Air folder to resume uploading.
Remove Air Flow completely from your device
Next, we need to remove all traces of Air Flow from your device.
Find the “Air” application in your “Applications” folder and move it to the Trash
Find the root “Air” directory and move it to the Trash
Open the “Terminal” application and execute the following two commands:
rm -rf ~/Library/Application\ Support/air-desktop(then hit “Enter”)rm -rf ~/Library/Group\ Containers/group.com.airflow(then hit “Enter”)Empty your Trash
Reinstall Air Flow
Now that Air Flow has been completely removed from your device, you can reinstall a fresh copy from the cloud.
Visit https://air.inc/air-flow-macos to download the latest version.
Re-sync your workspace, first without downloading anything
Once you’ve reinstalled Air, you can go through the onboarding flow. When asked which boards you’d like to download for offline use, select “Skip for now.”
Note: Skipping this step only skips pre-downloading files for offline access. Air Flow still completes a required initial scan of every accessible item in your workspace to establish the Finder app. Selective Sync cannot prevent or limit this initial scan/count-up.
Wait for syncing to complete before uploading or downloading content
Wait for Air Flow’s initial sync to complete before uploading or downloading content. This phase includes every accessible item in the workspace. Selective Sync can exclude items from actually syncing or appearing in Finder after setup, but it does not exclude those items from being scanned.
The initial sync phase is not significantly affected by network speed, memory, or your local environment, however if the connection drops during this phase, the scan starts over, which can make setup take longer. While your local environment does not affect the installation, timing can vary by workspace size and complexity.
Once the initial sync of your workspace is complete, you can begin using Air Flow again to sync files up and down.
