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I got an unexpected error when attempting an action on Air
I got an unexpected error when attempting an action on Air
Lauren Ford avatar
Written by Lauren Ford
Updated over a week ago

When you encounter an unexpected error, we can help determine the cause. Share your error logs with our team using the messenger icon below to send our team a chat or email us at help@air.inc with your logs and a summary of the steps you took that caused the error. Here's how to access your error logs:

From Chrome

  1. Select the three dots to the right of your browser window's address bar

  2. Select More Tools > Developer Tools

  3. Navigate to the Console tab

  4. Right-click on any of the messages and select Save as to save your log file

From Firefox

  1. Click the Tools tab.

  2. Select Browser Tools and then Browser Console.

  3. Right-click on any of the messages, select Export Visible Messages To, and then File to save the file to your computer.

From Safari

  1. Navigate to Preferences, select Advanced, and then Show develop menu in menu bar.

  2. Click on Develop, select Show JavaScript Console

  3. Go to the Console tab, copy the content, and paste it into a message to us.

From Edge

  1. Press F12 to bring up the console. Alternatively, navigate to the Tools tab, select Developer, and then Developer Tools.

  2. Right click on any of the messages and select Save as to save your log file.

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