Diagnose issues with downloading speed using the following steps:
🛜 Check Your Internet Plan
Check the details of your internet subscription to understand your speed limits. Your current plan may have a lower download speed limit, which could be the main cause of slow downloads.
🚤 Test Your Internet Speed
Use an online speed test tool like fast.com to measure your current download speed. This helps confirm whether the slow download speed matches what your internet provider has promised.
Troubleshoot issues with downloading using the following steps:
🏁 Restart Your Modem and Router
Unplug your modem and router, wait for about one minute, and then plug them back in. Restarting your devices can clear any issues and might improve your connection speed.
🚩 Check for Interference
Ensure your router is placed away from other electronic devices like microwaves, cordless phones, and Bluetooth devices. These devices can interfere with your Wi-Fi signal, affecting speeds.
🔐 Secure Your Wi-Fi
Ensure your Wi-Fi network is password protected. Unwanted users could be consuming your bandwidth. Securing your network will prevent unauthorized access.
🚦 Limit Bandwidth Usage
Close unnecessary applications on your devices that may be using internet bandwidth. Apps like video streaming services, cloud backups, or large file downloads can significantly slow down download speeds.
🚀 Update Firmware or Software
Check for updates for your router’s firmware or your computer’s operating system. Outdated software can slow down your devices and affect internet speeds.
🔌 Use a Wired Connection
Connect your computer directly to the router using an Ethernet cable. Wired connections are usually faster and more reliable than wireless ones.
🎛️ Optimize Router Settings
Access your router’s settings to select a less crowded Wi-Fi channel or switch the network mode to a better performance setting. This can reduce interference and improve speed.
☎️ Contact Your ISP
If all else fails, contact your Internet Service Provider (ISP). There might be an issue with their service or they can offer solutions specific to your situation.
If you're still experiencing problems with downloads, let us know! Email our team at help@air.inc or send a note through the messenger icon on the bottom right of this page.