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Uploading to Air is slow 🐢
Uploading to Air is slow 🐢

Having trouble uploading to Air? Try these troubleshooting steps and get back on the fast track!

Lauren Ford avatar
Written by Lauren Ford
Updated over a week ago

Diagnose issues with uploading using the following steps:

🛜 Check Your Internet Plan

Check the details of your internet subscription to understand your speed limits. Your current plan may have a lower upload speed limit, which could be the main cause of slow uploads.

🚤 Test Your Internet Speed

Use an online speed test tool like to measure your current upload speed. This helps confirm whether the slow upload speed matches what your internet provider has promised.

Troubleshoot issues with uploading using the following steps:

🏁 Restart Your Modem and Router

Unplug your modem and router, wait for about one minute, and then plug them back in. Restarting your devices can clear any issues and might improve your connection speed.

🚩 Check for Interference

Ensure your router is placed away from other electronic devices like microwaves, cordless phones, and Bluetooth devices. These devices can interfere with your Wi-Fi signal, affecting speeds.

🔐 Secure Your Wi-Fi

Ensure your Wi-Fi network is password protected. Unwanted users could be consuming your bandwidth. Securing your network will prevent unauthorized access.

🚦 Limit Bandwidth Usage

Close unnecessary applications on your devices that may be using internet bandwidth. Apps like video streaming services, cloud backups, or large file downloads can significantly slow down upload speeds.

🚀 Update Firmware or Software

Check for updates for your router’s firmware or your computer’s operating system. Outdated software can slow down your devices and affect internet speeds.

🔌 Use a Wired Connection

Connect your computer directly to the router using an Ethernet cable. Wired connections are usually faster and more reliable than wireless ones.

🎛️ Optimize Router Settings

Access your router’s settings to select a less crowded Wi-Fi channel or switch the network mode to a better performance setting. This can reduce interference and improve speed.

☎️ Contact Your ISP

If all else fails, contact your Internet Service Provider (ISP). There might be an issue with their service or they can offer solutions specific to your situation.

If you're still experiencing problems, let us know! Email our team at or send a note through the messenger icon on the bottom right of this page.

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