Diagnose issues with uploading using the following steps:
🛜 Check Your Internet Plan
Check the details of your internet subscription to understand your speed limits. Your current plan may have a lower upload speed limit, which could be the main cause of slow uploads.
🚤 Test Your Internet Speed
Use an online speed test tool like fast.com to measure your current upload speed. This helps confirm whether the slow upload speed matches what your internet provider has promised.
Troubleshoot issues with uploading using the following steps:
🏁 Restart Your Modem and Router
Unplug your modem and router, wait for about one minute, and then plug them back in. Restarting your devices can clear any issues and might improve your connection speed.
🚩 Check for Interference
Ensure your router is placed away from other electronic devices like microwaves, cordless phones, and Bluetooth devices. These devices can interfere with your Wi-Fi signal, affecting speeds.
📲 Optimize Your Mobile Phone Settings
iPhones and other mobile devices often default to optimizing your device storage making it so that when you need your original files for uploading, they have to download from the cloud first. Take a quick pre-step to ensure your files are fully downloaded from iCloud before uploading into Air.
On iPhone: go to Settings → Apps → Photos and select Download and Keep Originals (instead of Optimize iPhone Storage).
Before using the Air content collection form on mobile, open the Photos app and tap on the photo/video to ensure it finishes downloading (you’ll see a progress indicator if it’s still in iCloud).
Once the file opens at full resolution, it should upload into Air without needing to re-download during the upload process.
🔐 Secure Your Wi-Fi
Ensure your Wi-Fi network is password protected. Unwanted users could be consuming your bandwidth. Securing your network will prevent unauthorized access.
🚦 Limit Bandwidth Usage
Close unnecessary applications on your devices that may be using internet bandwidth. Apps like video streaming services, cloud backups, or large file downloads can significantly slow down upload speeds.
🚀 Update Firmware or Software
Check for updates for your router’s firmware or your computer’s operating system. Outdated software can slow down your devices and affect internet speeds.
🔌 Use a Wired Connection
Connect your computer directly to the router using an Ethernet cable. Wired connections are usually faster and more reliable than wireless ones.
🎛️ Optimize Router Settings
Access your router’s settings to select a less crowded Wi-Fi channel or switch the network mode to a better performance setting. This can reduce interference and improve speed.
☎️ Contact Your ISP
If all else fails, contact your Internet Service Provider (ISP). There might be an issue with their service or they can offer solutions specific to your situation.
If you're still experiencing problems, let us know! Email our team at help@air.inc or send a note through the messenger icon on the bottom right of this page.