Diagnose issues with uploading using the following steps:

Check the details of your internet subscription to understand your speed limits. Your current plan may have a lower upload speed limit, which could be the main cause of slow uploads.

Use an online speed test tool like fast.com to measure your current upload speed. This helps confirm whether the slow upload speed matches what your internet provider has promised.

Troubleshoot issues with uploading using the following steps:

Unplug your modem and router, wait for about one minute, and then plug them back in. Restarting your devices can clear any issues and might improve your connection speed.

Ensure your router is placed away from other electronic devices like microwaves, cordless phones, and Bluetooth devices. These devices can interfere with your Wi-Fi signal, affecting speeds.

Ensure your Wi-Fi network is password protected. Unwanted users could be consuming your bandwidth. Securing your network will prevent unauthorized access.

Close unnecessary applications on your devices that may be using internet bandwidth. Apps like video streaming services, cloud backups, or large file downloads can significantly slow down upload speeds.

Check for updates for your router’s firmware or your computer’s operating system. Outdated software can slow down your devices and affect internet speeds.

Connect your computer directly to the router using an Ethernet cable. Wired connections are usually faster and more reliable than wireless ones.

Access your router’s settings to select a less crowded Wi-Fi channel or switch the network mode to a better performance setting. This can reduce interference and improve speed.

If all else fails, contact your Internet Service Provider (ISP). There might be an issue with their service or they can offer solutions specific to your situation.

If you're still experiencing problems, let us know! Email our team at help@air.inc or send a note through the messenger icon on the bottom right of this page.