Air plans separate storage and monthly AI credit allowances. Storage is permanent and doesn't reset each month; AI credits refresh monthly without rollover. Existing paid workspaces retain their agreed plan terms.
Plan | Storage | Monthly AI credits | Users |
Free | 10 GB | 100 | 3 |
Starter | 200 GB | 500 | 5 |
Business | 2 TB | 2,000 | Unlimited |
Enterprise | 5+ TB | 4,000+ | Unlimited |
Credit Cycles & Empty Balances
Monthly Reset: Each month, your full credit allocation refreshes. This monthly refresh applies even if your Air subscription is billed annually. Unused credits do not roll over.
Running Out of Credits: If your balance hits zero, you won't be able to generate AI content or process eligible AI image edits in the asset modal. An asset-modal AI edit does not start, and Air displays the out-of-credits response. When workspace credits are depleted, you also cannot submit Workspace Agent requests or start threads/tasks. See Explore Credits for depleted-composer and recovery details. However, your account is not locked—you can still browse, search, share links, and add users.
➕ Increasing Storage and Credit Capacity
If you run out of storage or credits, you have two main options to get more capacity:
Upgrade Your Plan: Move to a higher-credit plan tier.
Add Credit Packs or Storage Add-ons: Starter, Business, and Enterprise workspaces can purchase recurring Credit Packs for $1,000/year. Business, and Enterprise workspaces have storage add-ons for $500/year per additional 1 TB.
Additions: Applied via checkout immediately with prorated pricing.
Reductions/Cancellations: Managed via your settings. They are not prorated and will take effect at the end of your current billing cycle.
🎁 One-Time Gift Credits
Sometimes Air staff will grant standalone gift credits. These behave differently than standard credits:
AI Generation Only: Gift credits can only be used for AI generation. They cannot be used for Enriched Storage, uploads, or other non-generation usage.
Usage Priority: They are automatically used before your regular plan credits or Credit Packs.
No Expiration/Impact: They do not change your regular subscription pricing, do not reset monthly, and do not provide extra baseline upload capacity if your main account is maxed out.
👥 Users, Legacy Plans, and Admin Controls
User limits: Business and Enterprise include unlimited users at no extra per-seat cost. Free and Starter have the user caps listed above; board-only users count toward those caps.
Legacy Workspaces: Legacy plans may retain fixed storage limits or user caps. Included user caps follow your applicable agreement, not current advertised plan allowances. Compare your agreement with Workspace Settings → Current Plan and any enforced user cap. If they disagree, contact Air support or Customer Success for review rather than assuming an upgrade is required.
Where to Check Your Status: Admins can view exact live usage, limits, and your exact monthly reset date by going to Workspace Settings → Current Plan.
Need more help? If your storage meter or reset date looks unexpected, or if you don't see the specific add-on you need, you can contact the team at hello@air.inc or reach out via the in-app chat bubble.