Air plans use a unified credit system instead of traditional, rigid storage quotas (like a fixed TB limit). Your credits act as a live monthly balance that continuously dynamically draws from two areas:
Enriched Storage
AI Generation
Credit Cycles & Empty Balances
Continuous Recalculation: Credits track active monthly usage, not the total historical data you've uploaded. If you delete assets mid-cycle, those credits are instantly returned to your balance.
Monthly Reset: Credits refresh at the start of your monthly cycle and do not roll over. Enriched Storage will immediately begin drawing from your refreshed monthly balance.
Running Out of Credits: If your balance hits zero, you won't be able to upload new files, generate AI content, or process eligible AI image edits in the asset modal. An asset-modal AI edit does not start, and Air displays the out-of-credits response. However, your account is not locked—you can still browse, search, share links, and add users.
➕ Increasing Your Credit Capacity
If you run out of credits, you have three main options to get more capacity:
Delete Assets: Free up space to instantly return credits to your cycle.
Upgrade Your Plan: Move to a higher-credit plan tier.
Add Credit Packs: Eligible paid workspaces can purchase self-serve recurring Credit Packs.
Increments: Sold in blocks of 1,000 credits (up to 9,000 additional credits max).
Additions: Applied via checkout immediately with prorated pricing.
Reductions/Cancellations: Managed via your settings. They are not prorated and will take effect at the end of your current billing cycle.
🎁 One-Time Gift Credits
Sometimes Air staff will grant standalone gift credits. These behave differently than standard credits:
AI Generation Only: Gift credits can only be used for AI generation. They cannot be used for Enriched Storage, uploads, or other non-generation usage.
Usage Priority: They are automatically used before your regular plan credits or Credit Packs.
No Expiration/Impact: They do not change your regular subscription pricing, do not reset monthly, and do not provide extra baseline upload capacity if your main account is maxed out.
👥 Users, Legacy Plans, and Admin Controls
Unlimited Users: Adding users does not increase your price on current paid plans; they include unlimited users at no extra cost.
Legacy Workspaces: Older, legacy plans may continue to show fixed storage limits or user caps until the workspace upgrades to a current plan.
Where to Check Your Status: Admins can view exact live usage, limits, and your exact monthly reset date by going to Workspace Settings → Current Plan.
Need more help? If your storage meter or reset date looks unexpected, or if you don't see the specific add-on you need, you can contact the team at hello@air.inc or reach out via the in-app chat bubble.