Skip to main content

I'm on an outdated Air plan, why do I have credits and how do they work?

Learn how credits work on legacy Air plans, where the credit meter tracks AI generation only, and how that differs from current plans where storage and AI usage share one monthly credit balance

Written by Lauren Ford

If you are on a legacy plan, you will see a credit meter in your workspace, but it currently only tracks your AI generation usage. The meter does not represent your total storage usage, and your storage continues to follow your workspace's existing legacy storage cap until you upgrade. Your existing legacy seat and storage caps remain fully in place, and your storage is not yet tracked via credits. Legacy workspaces may continue to display fixed storage or user caps until the workspace moves to a current plan.

If you hit your AI generation limit, you can continue using your workspace normally. Air's success team will reach out to learn more about your use case and workflows.

You can also upgrade to one of Air's current plans at any time. Purchasing a new plan fully migrates your workspace to the credit model. Once upgraded, your legacy seat and storage caps are removed, and your workspace uses a single monthly credit balance. Storage, AI enrichment, and AI generation all draw from that one balance. Current paid plans do not add a separate per-user charge for workspace users or board users. Admins can review the selected workspace's actual plan terms, usage, limits, and refresh timing in Workspace Settings > Current Plan.


Have more questions about your legacy plan or ready to upgrade to a current paid plan? Reach out to Air support or sales at hello@air.inc, send us a note through the messenger chat bubble below, or contact your Customer Success contact. If a reset date, storage meter, credit meter, or legacy cap is missing, unexpected, or different from current plan marketing, contact us for review. You can also explore our Pricing & Plans to compare options.

Did this answer your question?