If you are on a legacy plan, you will see a credit meter in your workspace, but it currently only tracks your AI generation usage. The meter does not represent your total storage usage, and your storage continues to follow your workspace's existing legacy storage cap until you upgrade. Your existing legacy seat and storage caps remain fully in place, and your storage is not yet tracked via credits. Legacy workspaces may continue to display fixed storage or user caps until the workspace moves to a current plan.
Legacy plan terms can also affect workspace users, board users, pending workspace invites, pending board invites, and board-only users. Do not assume board users are free or unlimited in every legacy workspace. Editor, Commenter, and Viewer invitations or role changes may have different billing or availability effects on legacy plans than on current paid plans.
If you hit your AI generation limit, you can continue using your workspace normally. Air's success team will reach out to learn more about your use case and workflows. Additionally, Workspace Agent requests require available workspace credits. When no workspace credits are available, you cannot submit requests or start threads or tasks in Workspace Agent. This does not prevent you from using the rest of your workspace or change your legacy storage cap.
You can also upgrade to one of Air's current plans at any time. Purchasing a new plan fully migrates your workspace to the credit model. Once upgraded, your legacy seat and storage caps are removed, and your workspace uses a single monthly credit balance. Enriched Storage and AI Generation draw from that one balance. Current paid plans do not add a separate per-user charge for workspace users or board users. Admins can review the selected workspace's actual plan terms, usage, limits, and refresh timing in Workspace Settings > Current Plan.
If invitations are blocked or a role is unavailable, first check Workspace Settings > Current Plan, pending workspace and board invitations, deactivated users, and board-only users. If your legacy plan terms are unclear or the displayed or enforced user cap differs from your agreement, contact Air support or your Customer Success contact to review and reconcile your included user entitlement before deciding to upgrade, sending more invites, or changing users or roles.
Have more questions about your legacy plan or ready to upgrade to a current paid plan? Reach out to Air support or sales at hello@air.inc, send us a note through the messenger chat bubble below, or contact your Customer Success contact. If a reset date, storage meter, credit meter, or legacy cap is missing, unexpected, or different from current plan marketing, contact us for review. You can also explore our Pricing & Plans to compare options.