FAQ
Frequently Asked Questions
Do I lose quality when I move assets into Air?
What type of content should live on Air?
Is my content safe? Can anyone see my private assets?
Why can't I see files I imported from Google Drive?
How long do imports take?
I imported my folders and now I have duplicates. How can I get rid of them?
I imported the wrong stuff! Is there anything I can do?
What file types am I able to store on Air?
Do files imported from Dropbox of Google Drive count toward my storage limit?
Where is my data stored when I add it to Air?
If disaster strikes, what happens to the data I store on Air?
Does Air own my content?
What file types can I preview on Air?
What is the speed and uptime of Air's servers for video hosting?
Can I use Air for video hosting?
When I import what happens to my source content?
Does someone need to create an Air account to see content I share with them?
Why should I add a user to a board?
Can I remove a board user from my workspace even though I didn't add them?
Are there custom permissions available for board users?
What's the difference between a user that has a workspace role and one that has none?
How do annotated comments work on video assets?
How do I tag someone in a comment?
I don't want a user in my workspace to be able to delete. What permissions should I give them on Air?
Can I get a report of my most downloaded files?
Can I download tags, keywords, and custom fields as metadata on my files?
Can I tag a board on Air?
Can I place tags on my content before it is added to Air?
Can an asset live in more than one board?
Can I download tags as metadata on my files?
What changes the modified date of my content on Air?
Does stacking versions take up less storage in my workspace?
When I tag an asset or file on Air, do the versions I stack get the same tags added?
How do I edit the profile image for a board?
Is there a character limit for tags on Air?
What data is included when I recover deleted content?
Can I recover deleted assets?
I accidentally deleted a board or content from my workspace. Can I get it back?
I deleted a board but need the content that was within. Where can I find the content?
Can I recover multiple items at once?
Can I restore deleted items without edit access?
I removed an item from a location. Can I restore moved items?
My recovery window expired for an item I deleted from my workspace. Can I still get it back?
Can I upload or apply tags in bulk to my content on Air?
Why can’t I move items between boards?
Can I permanently delete items from Recently Deleted before the recovery window ends?
Can I see who created a board?
When can I expect to receive my digest email?
I'm not receiving notifications about share link downloads and I'm the creator. How do I turn on share link download notifications for a board?
I want to receive some notifications but not others. How can I set my notification preferences?
Can I have multiple Air accounts?
How do I change the sort order for a view?
Can I save my custom sort order?
Can I view a board's share link with kanban view?
How can I change the quick filters beneath the 'Search all assets & files' field?
How do I edit my board cover?
I changed my board thumbnail or cover in error. Can I revert to the previous selection?
How do I know what my access level is?
What's the difference between a user that has a workspace role and one that has none?
Can I delete a user?
I saw a notification on Air this morning. Why was the same notification in my email digest this afternoon?
How do I switch to another workspace?
What is the difference between an account and a workspace?
I created my Air account using Google or Apple. How can I log in with a username and password instead?