FAQ
Frequently Asked Questions
By Lauren and 4 others5 authors114 articles
Do I lose quality when I move assets into Air?
What type of content should live on Air?
Is my content safe? Can anyone see my private assets?
Why can't I see files I imported from Google Drive?
How long do imports take?
I imported my folders and now I have duplicates. How can I get rid of them?
I imported the wrong stuff! Is there anything I can do?
What file types am I able to store on Air?
Do files imported from Dropbox of Google Drive count toward my storage limit?
Where is my data stored when I add it to Air?
If disaster strikes, what happens to the data I store on Air?
Does Air own my content?
What file types can I preview on Air?
What is the speed and uptime of Air's servers for video hosting?
Can I use Air for video hosting?
When I import what happens to my source content?
Does someone need to create an Air account to see content I share with them?
Why should I add a user to a board?
Can I remove a board user from my workspace even though I didn't add them?
Are there custom permissions available for board users?
What's the difference between a user that has a workspace role and one that has none?
How do annotated comments work on video assets?
How do I tag someone in a comment?
I don't want a user in my workspace to be able to delete. What permissions should I give them on Air?
Can I get a report of my most downloaded files?
Can I download tags, keywords, and custom fields as metadata on my files?
Can I tag a board on Air?
Can I place tags on my content before it is added to Air?
Can an asset live in more than one board?
Can I download tags as metadata on my files?
What changes the modified date of my content on Air?
Does stacking versions take up less storage in my workspace?
When I tag an asset or file on Air, do the versions I stack get the same tags added?
How do I edit the profile image for a board?
Is there a character limit for tags on Air?
What data is included when I recover deleted content?
Can I recover deleted assets?
I accidentally deleted a board or content from my workspace. Can I get it back?
I deleted a board but need the content that was within. Where can I find the content?
Can I recover multiple items at once?
Can I restore deleted items without edit access?
I removed an item from a location. Can I restore moved items?
My recovery window expired for an item I deleted from my workspace. Can I still get it back?
Can I upload or apply tags in bulk to my content on Air?
Why can’t I move items between boards?
Can I permanently delete items from Recently Deleted before the recovery window ends?
Can I see who created a board?
How can I find out how many files are in a board?
When can I expect to receive my digest email?
I'm not receiving notifications about share link downloads and I'm the creator. How do I turn on share link download notifications for a board?
I want to receive some notifications but not others. How can I set my notification preferences?
Can I have multiple Air accounts?
How do I change the sort order for a view?
Can I save my custom sort order?
Can I view a board's share link with kanban view?
How can I change the quick filters beneath the 'Search all assets & files' field?
How do I edit my board cover?
I changed my board thumbnail or cover in error. Can I revert to the previous selection?
How do I know what my access level is?
What's the difference between a user that has a workspace role and one that has none?
Can I delete a user?
I saw a notification on Air this morning. Why was the same notification in my email digest this afternoon?
How do I switch to another workspace?
What is the difference between an account and a workspace?
I created my Air account using Google or Apple. How can I log in with a username and password instead?
How does prorated billing work at Air?
How is my workspace credit usage calculated?
What do my credits pay for on Air?
Do my credits roll over each month?
I'm on an outdated Air plan, why do I have credits and how do they work?
How do storage, credits, and plan limits work together?
Where is my receipt?
How do I know if I need to upgrade my Air subscription plan?
What is prorated billing?
Why was my bill higher than expected?