Credits are a monthly usage balance your workspace shares across Canvas generations, and Workspace Agent requests. The amount of credits included depends on your workspace's subscription plan.

Credits cover two main areas of your workspace:

Each month, your workspace's full plan-credit allocation refreshes. This monthly refresh also applies to annual Air subscriptions, even though billing is annual. For Free plans, this is the monthly anniversary of your workspace creation date. For paid plans, it is the monthly anniversary of your plan purchase date. On plans with separate storage and credit allowances, credits refresh monthly, while storage is permanent and doesn't reset each month. Credits do not roll over to the next month. A credit refresh follows the workspace's monthly cycle. It does not necessarily happen when a payment is collected or when an invoice appears.

One-time gift credits are non-resetting and separate from the monthly plan-credit refresh.

You can check your credit balance from the workspace navigation. On plans with separate allowances, storage and AI credits have separate usage meters. The AI Credits meter shows whole credits used out of your allowance and your monthly reset date; the storage meter shows storage usage, which doesn't reset monthly.

If you select Upgrade from the credit area, Air opens a plan-selection modal with plan comparison details, separate storage and monthly AI credit allowances, a How credits work explanation, and a direct Learn more link to credits documentation.

Select the credit meter to view AI action usage and your next refresh date. If a gift balance is available, the breakdown includes a One-time gift line with remaining gift credits.

Admins can also go to Workspace Settings → Current Plan to review the selected workspace's actual plan terms, usage, limits, and refresh timing. Current Plan also shows plan credits, usage, limits, active Credit Packs, available Credit Pack management actions, and pending Credit Pack changes where applicable. If the reset date, storage or credit meter, or a plan limit is missing, unexpected, or different from your agreement, contact Air support, sales, or your Customer Success contact for review.

On plans with separate allowances, AI actions consume credits, while adding or deleting files changes storage usage. Deleting assets frees storage; it doesn't return AI credits.

Selecting Upgrade opens the plan-selection modal, where admins can compare plans, review pricing by billing cadence, and use the credits guidance link to better understand included value.

Air helps you keep track of your usage by displaying banners when you reach 90% and 100% of your monthly credit limit.

Eligible paid workspaces can add recurring self-serve Credit Packs in 1,000-credit/month increments. Pricing and limits remain the same for all plans at $1,000/year.

Credit Pack additions use checkout, include immediate proration, and increase the subscription right away. Reductions or cancellations are managed from Credit Pack management modals, do not receive proration, and take effect at the end of the current billing cycle.

Admins can view pending Credit Pack changes in Current Plan and cancel or adjust those changes before they take effect.

Admins on eligible paid plans can purchase Credit Packs from Current Plan to increase monthly AI credits without changing plans. If an add-on purchase option is not visible in Current Plan or the billing and plan area, contact Air by email at help@air.inc for help with the custom add-on.

Without workspace credits, you cannot submit Workspace Agent requests, Canvas generations, or start threads or tasks. Task entry points indicate credit depletion, and the composer shows depletion and credit refresh timing. Stop remains available during an active run. Billing admins see Upgrade plan; other users receive guidance to contact an admin. Browsing and searching remain available in the ordinary workspace interface, but submitting Agent search requests requires credits. See Explore Tasks on Air for the detailed task workflow.

Asset browsing, ordinary workspace searching, and sharing links remain available when your credit balance is depleted. Invitations remain subject to your plan's user allowance.

Current Free plans include up to 3 users, and Starter includes up to 5. Business and Enterprise include unlimited users without per-seat charges. Paid legacy user allowances follow your agreement.

Paid legacy workspaces retain their configured pricing, allowances, and cap behavior. Some track only AI generation in credits, and some may also charge credits for Enriched Storage. Check Current Plan and your agreement, or contact your Customer Success Manager to confirm your terms.

Legacy seat entitlements follow your applicable agreement, not current plan marketing. Compare the user cap in your agreement with the cap shown in Current Plan and the limit enforced in your workspace. If they differ, contact Air support or your Customer Success contact for review.

Free workspaces follow the current Free allowances: 10 GB of storage, 100 monthly AI credits, and up to 3 users. Workspaces over an allowance may be limited from uploading or inviting users until usage is within the limit or the plan is upgraded.

Moving to a current plan applies that plan's storage, user, and monthly AI credit allowances. Storage is separate from credits, and the selected plan's limits still apply. Review the terms before confirming a plan change.

Now that you understand how credits power your workspace, explore our Pricing & Plans guide to find the right credit tier for your team, or learn how to manage your subscription.