Credits are a monthly usage balance your workspace shares across storage, AI enrichment, and AI generation. The amount of credits included depends on your workspace's subscription plan.

Credits cover two main areas of your workspace:

For a simple estimate, multiply stored GB by 6. For example, 250 GB are enriched visual assets, they use 1,500 credits per month: 250 credits for storage plus 1,250 credits for AI enrichment.

Storage and enrichment are recalculated continuously. If you delete assets mid-cycle, those credits are returned to your balance. If content is saved from a Share Link into another workspace, that destination workspace can generate fresh enrichment for the saved asset when AI features are enabled there, and that workspace is charged based on its own stored asset state. Storage and enrichment for canvas-generated assets are only charged when an asset is saved to the workspace, not when it is initially generated.

Credits are not a monthly upload allowance, and they do not equal the total GB ever uploaded. Storage usage depends on what remains stored in your workspace and whether those assets are enriched. Your credit meter reflects ongoing usage tied to the assets that remain stored and enriched in your workspace, rather than a one-time cost charged only at upload.

Credits reset at the start of each monthly cycle. For Free plans, this is the monthly anniversary of your workspace creation date. For paid plans, it is the monthly anniversary of your plan purchase date. The monthly cycle refreshes your available credit balance rather than creating a permanent storage entitlement. Credits do not roll over to the next month. A credit refresh follows the workspace's monthly cycle. It does not necessarily happen when a payment is collected or when an invoice appears.

You can view your current credit balance at any time via the persistent chip located in your navigation bar. This meter is visible everywhere in your workspace.

If you select Upgrade from the credit area, Air opens a plan-selection modal with plan comparison details, credit-based pricing, a How credits work explanation, and a direct Learn more link to credits documentation.

Click the meter to view a detailed breakdown of your usage across AI generation, AI enrichment, and file storage, as well as your next refresh date.

Admins can also go to Workspace Settings → Current Plan to review the selected workspace's actual plan terms, usage, limits, and refresh timing. Current Plan also shows plan credits, usage, limits, active Credit Packs, available Credit Pack management actions, and pending Credit Pack changes where applicable. If the reset date, storage meter, or a legacy cap is missing, unexpected, or different from current plan marketing, contact Air support, sales, or your Customer Success contact for review.

Interpret the meter as a live usage balance that changes as assets are stored, enriched, deleted, or newly saved into your workspace from places such as Content Collection or 'Save to..' via Share Links.

Selecting Upgrade opens the plan-selection modal, where admins can compare plans, review pricing by billing cadence, and use the credits guidance link to better understand included value.

To reduce usage, remove assets your team no longer needs, including enriched assets. Storage and enrichment credits for deleted assets are returned to your balance during the current cycle.

Air helps you keep track of your usage by displaying banners when you reach 90% and 100% of your monthly credit limit.

Eligible paid credit-based workspaces can add recurring self-serve Credit Packs in 1,000-credit increments at $35 per month per 1,000 monthly credits, up to 9,000 additional monthly credits where supported. Credit Pack additions use checkout, include immediate proration, and increase the subscription right away. Reductions or cancellations are managed from Credit Pack management modals, do not receive proration, and take effect at the end of the current billing cycle.

Admins can view pending Credit Pack changes in Current Plan and cancel or adjust those changes before they take effect.

Admins can manage capacity by deleting unneeded assets to reduce usage, purchasing supported self-serve Credit Packs from Current Plan, or moving to a higher credit tier. If a Starter workspace needs more capacity than the 9-pack cap supports, Business is the next higher-capacity plan tier. If an add-on purchase option is not visible in Current Plan or the billing and plan area, contact Air by email at help@air.inc for help with the custom add-on.

If your workspace reaches zero credits, hard limits are enforced immediately. You will be blocked from uploading or importing new files, and you cannot take Canvas actions until credits are available. However, you can still save existing canvas assets to your workspace (this cost will accrue as overage).

Asset browsing, searching, sharing links, and adding users remain fully accessible even when your credit balance is depleted.

On current paid plans, adding users remains available and does not create a separate per-user charge.

If you are on a legacy plan, the credit meter tracks only AI generation. Storage is not yet tracked via credits, and your legacy seat and storage caps remain in place. Hitting your AI generation limit triggers a soft limit, allowing you to continue using Air normally while prompting you to upgrade or contact your Customer Success Manager.

Purchasing a new plan fully migrates your workspace to the credit model, removing legacy caps and tracking storage and enrichment against your new credit balance.

Now that you understand how credits power your workspace, explore our Pricing & Plans guide to find the right credit tier for your team, or learn how to manage your subscription.