Note about adding a replacement email
Current plans include unlimited users, so adding your replacement email to the workspace is not blocked by seat limits on standard plans.
If your workspace is on a legacy or support-managed arrangement and you run into limits or permission issues, contact help@air.inc from your active verified email address and we can help update your login email. Upgrading your plan is not required to change your email address.
When you set up your Air account for the first time using SSO, your email address is not able to be changed on Air.
If you or your workspace admin can invite users, you can work around this by adding your preferred email address as a new user in the workspace:
Go to the Users tab and invite your new email to the workspace
OR
Request that a new user be added to your workspace by your workspace admin
Once the new user is pending on your list of workspace users, log out of your current account.
In a separate tab or window or via your preferred email client, check your inbox for an email from Air (no-reply@mail.air.inc) with the subject 'You’ve been added to a workspace on Air!' If you don't see it, check your spam or junk folder.
Open the email sent
Select 'Accept Invite'
Follow the steps to create a new Air account
Lastly, remove your previous email from the Users list or request this update from your workspace admin
Once you have changed your account email, you can continue using Air with your new account.