Current paid Air plans support unlimited board users without extra per-user charges, and changing a board user's access level does not add an extra charge. Legacy plans, custom contracts, and Enterprise agreements may follow their own terms for board-user availability, user limits, and billing. If you're unsure which terms apply, review your Current Plan details or contact your success manager.

Collaboration is at the heart of what we do at Air, and we want to make sure that everyone in your workspace has the right level of access. That's why we have different roles for collaborators added to your workspace and at the board level. In this article, we'll dive into the world of board users and explain their purpose.
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You can see board users by navigating to the specific board they were added to and view them under Share > Invite users. Share modals may also display an invite prompt for adding internal teammates. Invite board users when they need direct access to a board rather than receiving only a public share link.

You can enter up to 10 email addresses in one invite action. Add each address with a comma or by pressing Enter, then choose the board role for the batch. The selected role applies to every invitee in that invite action.

Depending on your workspace's plan terms, active users, pending workspace invites, pending board invites, and existing board-only users may affect whether new invitations can be sent. If an invite cannot be sent, review pending invitations and current plan details before retrying.

On current paid Air plans, you can invite board users in unlimited quantities. Before adding a board user, consider whether a no-account workflow fits the need: use share links for external viewing, download, or review, and use content collection forms for external uploads or submissions.

For external viewing or download without an account, see Does someone need to create an Air account to see content I share with them?

Workspace users are able to view board users and their access levels by navigating to the Users section in workspace settings. Any name listed without a workspace role is a board user.

Available board-role options depend on your workspace plan. The invite modal and role picker only show roles included with that plan, so Commenter or Viewer may not appear in workspaces where those roles are not available.

Board users have different access levels depending on their role. Here's a breakdown of the access levels for board users.
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This board user has full edit permissions within specific boards. They can upload, download, tag, comment, and even delete content.

This board user has commenting permissions within specific boards. They cannot edit or delete content, but they can view tags + custom fields, add valuable comments, and download content from the boards they have access to.

This board user has permission to view all content within specific boards. They cannot make any changes but can view tags + custom fields and download content from the boards they have access to.