An invoice that is higher than your plan’s standard monthly or annual price can include prorated plan changes, user-based charges where applicable, or other billing adjustments listed on the invoice. Here are some examples of what may cause your invoice to be higher:
A self-serve plan upgrade took effect during your billing cycle, which can create prorated charges and credits on the same invoice
Your invoice includes both your base subscription amount and adjustment line items for changes (e.g. an increase in storage used) that took effect before your renewal date
You were on a usage-based plan and added users, which increased the amount due
Not all subscription changes are available directly in workspace settings. If you expected to switch plans or billing cadence and do not see that option, contact the Air support team or your designated success manager to verify the changes.
Need more help understanding a specific charge? Just message us or email help@air.inc—we’re happy to help!