An invoice can be higher than your plan’s standard monthly or annual price when it includes your regular recurring subscription charge and prorated adjustments or other billing changes on the same invoice. Here are some examples of what may cause your invoice to be higher:
A plan change took effect during your billing cycle, which can create prorated charges on the same invoice
Your renewal invoice includes your base subscription amount and adjustment line items for prorated plan changes or other billing updates before your renewal date
If you are on a legacy plan, your invoice may include adjustment line items based on that plan’s billing structure
You can confirm your ongoing recurring rate after adjustments settle by reviewing a later renewal invoice or the pricing shown in Current Plan when it is available.
Not all subscription changes are available directly in workspace settings. If the change you expected is not visible there, it is likely handled directly with Air. Contact the Air support team or your designated success manager to verify the changes.
For more detail on adjustment line items, see How does prorated billing work at Air?
Need more help understanding a specific charge? Just message us or email help@air.inc—we’re happy to help!