A charge can be higher than your plan’s standard monthly or annual price when an eligible self-serve upgrade collects the prorated amount due during checkout or when other billing adjustments apply. Here are some examples of what may cause your invoice or charge to be higher:
An eligible self-serve upgrade can charge the prorated amount due during checkout
Your renewal invoice includes your base subscription amount and adjustment line items for prorated plan changes or other billing updates before your renewal date
If you are on a legacy plan, your invoice may include adjustment line items based on that plan’s billing structure
If you upgrade through checkout, the preview invoice shows the prorated amount due for the change and the new plan cost, but that checkout amount is separate from the ongoing recurring renewal amount shown later in Current Plan or on future invoices.
You can confirm your ongoing recurring rate after adjustments settle by reviewing a later renewal invoice or the pricing shown in Current Plan when it is available.
After checkout is completed, final invoice processing can lag briefly while tax is calculated, so a new charge may not appear immediately.
Not all subscription changes are available directly in workspace settings. If the change you expected is not visible there, it is likely handled directly with Air. Contact the Air support team or your designated success manager to verify the changes.
For more detail on adjustment line items, see How does prorated billing work at Air?
Need more help understanding a specific charge? Just message us or email help@air.inc—we’re happy to help!