The Invoices & Billing page in your workspace settings is where you can view open and previous invoices, review your payment history, and download receipts for your records. You can find all your invoice information within your workspace settings. This page helps you stay on top of billing activity. Depending on your workspace’s plan arrangement, invoices can include subscription charges, prorated plan changes, and credit-related billing adjustments.
Invoices and receipts are self-serve in this section. To update your payment method, head to the Current Plan page in workspace settings. This is also where Admins and Workspace Owners can open the upgrade modal to compare plans, review monthly or annual billing presentation, and access credits guidance that explains how credits relate to each plan. Admins and Workspace Owners manage billing and purchases, including plan changes and credit add-ons. Credit spending follows edit permissions, so Workspace Owners, Admins, and Editors can spend credits while Commenters and Viewers cannot. If the billing or plan option you need does not appear in settings, contact Air for help with the change.
Open Invoices
The 'Open Invoices' section at the top of the page lists all your current, unpaid invoices. Each row contains the following details:
Date: The date the invoice is due.
Amount due: The total amount outstanding for the invoice.
Status: This will always be marked as 'Unpaid'.
Invoice: Click the 'View or pay' link to settle the invoice.
You can sort your open invoices by clicking the arrows next to a column header, such as 'Date' or 'Amount due', to organize them.
Paying an open invoice settles the balance due on your account. It does not change your subscription plan or billing cadence.
Previous Invoices
Once an invoice has been paid, it moves to the 'Previous Invoices' section, which serves as your complete payment history. The details here include:
Date: The date the invoice was generated (not the due date).
Amount paid: The total amount that was paid for the invoice.
Status: This will always be marked as 'Paid'.
Receipt: Click the 'Download PDF' link to save a copy of your receipt for your records.
Previous invoices can include standard subscription charges as well as prorated adjustments tied to plan changes. If an amount looks different than expected, review the line items on the invoice for more detail.
Standard plan charge: Your usual recurring subscription amount for the billing period.
Remaining Time charge: A prorated charge for time left in the billing cycle after an eligible mid-cycle change.
Unused Time credit: A prorated credit for the portion of the previous plan period that was not used.
These adjustments do not necessarily change your workspace’s ongoing recurring rate after the adjustment cycle settles. Invoice line items reflect subscription billing and prorated billing activity, while workspace credit usage for storage, enrichment, and AI generation is tracked in the Current Plan tab and your credit meter. The credit meter reflects ongoing workspace usage for stored assets, including AI enrichment, rather than a one-time upload quota. All current plans include unlimited users.
For a detailed explanation of these line items, see How does prorated billing work at Air?.
If you're troubleshooting billing, plan access, or credit availability, start by reviewing the Current Plan tab for your workspace credit balance, usage details, refresh date, plan status, and available upgrade options through the upgrade modal. You can confirm your ongoing recurring rate by comparing later renewal invoices after prorated adjustments settle or by reviewing the current plan details in Current Plan when self-serve pricing is shown. If the billing or plan option you need does not appear in settings, that change is handled with Air. If your workspace appears to be on a custom, legacy, grandfathered, or transitioned arrangement, contact Air for help confirming how credit usage and billing apply.
To update card details, see Updating a subscription payment method. For self-serve plan upgrades, see Upgrading your workspace to a paid subscription. If the billing or plan option you want does not appear in settings, contact hello@air.inc for more assistance or message our team using the messenger icon below.