Who can manage subscriptions?
👨👩👧👦 Supported on any Air plan
✏️ Anyone with admin access to the workspace
As your creative team grows and your workflows evolve, your Air subscription can adapt right alongside you. In this article, we'll explain how workspace admins can manage subscription changes, understand billing adjustments, and know exactly when to reach out to our support team for help.
What counts as a subscription change?
A subscription change occurs anytime you adjust the parameters of your current Air plan. This includes:
Upgrading or downgrading your overall plan tier
Changing your billing cadence when that option is available for your plan
Purchasing or canceling credit add-ons where they are supported for your workspace
Managing your plan in workspace settings
Most standard subscription actions can be handled directly within your workspace. By navigating to the Current Plan tab in your workspace settings, admins can view current usage, open the upgrade modal to compare plans with current credit-based pricing and available billing cadence options, or update payment details.
Workspace Owners and admins can manage billing-related actions, view full workspace credit usage, and access plan management controls. Editors can spend credits through editing activity, but they cannot control billing or purchases.
For workspaces on current paid plans, you can add unlimited workspace users and board users. Changing a user's access level does not create an extra per-user charge. Legacy plans may follow different user-limit terms until the workspace is moved to a current paid plan.
The Current Plan tab is the best place to review your workspace's current credit balance, usage details, refresh timing, and any plan-management actions available to your workspace.
When to contact support
While many changes can be made in your settings, certain actions require a quick conversation with our team. You should contact us if:
You need a contract change, custom billing arrangement, or add-on that is not shown in your Current Plan or billing area.
You have questions about a legacy plan, including how credit usage applies before or after migration to a new plan.
You want to confirm API-related plan eligibility or determine which plan best fits your needs.
You want guidance on broader subscription options that are handled through sales or customer success consultation.
You are on a legacy plan and want unlimited workspace users and board users. Contact Air or your customer success manager to move to a current paid plan.
A plan-management or billing option you expect to use is not visible in settings.
If an option isn't visible in the Current Plan area or upgrade modal, your current plan structure may require a manual adjustment from our end. Just message us using the chat bubble below or email help@air.inc, and we'll help with the change.
Understanding billing adjustments
On legacy plans, previous user-limit terms may still apply until the workspace is moved to a current paid plan.
For plan comparison details, see Explore Pricing & Plans.
If your workspace is on a legacy customer arrangement, only AI generation is metered with credits. Your legacy plan terms still apply. Moving to a current plan fully migrates the workspace to a credit model, where storage, AI enrichment, and AI generation all count against your monthly credit balance.
Because Air subscriptions are billed upfront, any mid-cycle changes to your plan will result in a prorated charge or credit on your next invoice. Prorated billing ensures you are only charged for the exact time a new feature, storage limit, or plan tier was active.
For example, if you upgrade halfway through your billing cycle, your next invoice will include a prorated fee for the remaining time on the new plan, alongside a credit for the unused time on your previous plan.
For invoice timing and adjustment details, see How does prorated billing work at Air?.
Where related tasks live
Looking for a specific billing or subscription task? Here is where you can find and manage them:
Invoices and receipts: Admins can access and download past invoices directly from the Invoices tab in workspace settings.
Payment method updates: Keep your billing details current by updating your payment method in the Current Plan tab.
Plan changes: Review your current plan details, credit usage, and available upgrade options in the Current Plan tab.
Plan consultation and contract changes: Contact Air directly for plan consultation, contract amendments, and custom storage changes that are not managed in the Invoices area.
What happens when your workspace reaches zero credits?
For workspaces on current plans, reaching zero credits blocks uploads and imports, along with new AI generation and canvas edits. You can still save canvas assets to the workspace, and any applicable credit cost is treated as overage.
Browsing assets, searching, using share links, and adding users remain available. Air also shows warning banners when your workspace reaches 90% and 100% of its monthly credit usage.
Have more questions about managing your subscription? Contact our team for help. Use the messenger chat on the bottom right of this page or email help@air.inc for support-assisted changes. For contract amendments, plan consultation, or broader subscription questions, your Air sales or customer success contact can help.