Who can manage subscriptions?
👨👩👧👦 Supported on any Air plan
✏️ Anyone with admin access to the workspace
As your creative team grows and your workflows evolve, your Air subscription can adapt right alongside you. In this article, we'll explain how workspace admins can manage subscription changes, understand billing adjustments, and know exactly when to reach out to our support team for help.
What counts as a subscription change?
A subscription change occurs anytime you adjust the parameters of your current Air plan. This includes:
Upgrading or downgrading your overall plan tier
Changing your billing cadence (e.g., moving from monthly to annual billing)
Adjusting user limits or counted users on plans where those changes are part of your subscription setup
Increasing or decreasing your storage commitments
Managing your plan in workspace settings
Most standard subscription actions can be handled directly within your workspace. By navigating to the Current Plan tab in your workspace settings, admins can view current usage, upgrade to a new plan, or update payment details.
The Current Plan tab is also the best place to confirm your workspace's current user limits and whether a plan or user adjustment is available as a self-serve change.
When to contact support
While many changes can be made in your settings, certain actions require a quick conversation with our team. You should contact support if:
You are looking to build a custom Enterprise plan tailored to your organization's specific needs.
An option you expect to see (like a specific storage add-on or user adjustment) is not visible in your Current Plan or billing area.
You see a user-limit block that does not match the details shown in your Current Plan tab, or your workspace appears to follow a prior contract, migration, or other support-managed arrangement.
If an option isn't visible, it typically means your current plan structure requires a manual adjustment from our end. Just message us using the chat bubble below or email help@air.inc, and we'll take care of it!
Understanding billing adjustments
Because Air subscriptions are billed upfront, any mid-cycle changes to your plan will result in a prorated charge or credit on your next invoice. Prorated billing ensures you are only charged for the exact time a new feature, storage limit, or plan tier was active.
For example, if you upgrade halfway through your billing cycle, your next invoice will include a prorated fee for the remaining time on the new plan, alongside a credit for the unused time on your previous plan. Learn more about how prorated billing works here.
Where related tasks live
Looking for a specific billing or subscription task? Here is where you can find and manage them:
Invoices and receipts: Admins can access and download past invoices directly from the Invoices tab in workspace settings.
Payment method updates: Keep your billing details current by updating your payment method in the Current Plan tab.
Plan changes: Upgrade your workspace or review your current storage and user limits in the Current Plan tab.
Have more questions about managing your subscription? Reach out to our support team for help! Send us a note using the messenger chat on the bottom right of this page or email our team at hello@air.inc.