If you’re expecting an email from Air (like an invitation, password reset, or notification) but it hasn’t shown up, try these steps to get things back on track.
🔍 1. Check Spam, Junk, or Promotions
Sometimes email providers get it wrong and send our messages to the wrong folder.
Look in your Spam, Junk, or Promotions folder.
If you see an email from Air there, mark it as Not Spam or Move to Inbox so future messages go to the right place.
🔎 2. Search Your Email
Use your email search bar to look for @mail.air.inc or simply Air.
This helps catch messages that might be hiding in subfolders or filtered views.
✅ 3. Add Air to Your Safe Sender List
To make sure you get our emails going forward, add our sending domain to your email’s safe sender / whitelist:
*@mail.air.inc
Every email provider is different—check your provider’s help docs for exact steps.
📋 4. Confirm the Email on Your Air Account
Make sure the email address linked to your Air account is correct:
Log in to Air
Go to Account Settings
Check the Email field
Update it if needed
🛠 5. Ask Your IT Team (for work or school emails)
If you’re using a company or school address, system-wide filters may block emails before they hit your inbox.
Share the domain
@mail.air.incwith your IT team so they can allow messages from Air.
💬 Need more help? Contact Air Support and let us know which email you’re missing. We’ll help you track it down.