Air displays low-credit and depleted-credit alerts when your workspace is above 90% AI credit usage and when its monthly balance is depleted. These alerts help you track AI usage.
What you see depends on your role. Admins and workspace owners see a banner and pop-up with a path to upgrade, or to talk to sales on Enterprise plans. On eligible paid plans, buying a credit pack is an alternative to upgrading. Editors see a banner and pop-up that directs them to contact their admin.
Each month, your full credit allocation refreshes automatically. The exact date depends on your plan:
Free plan: Credits renew on the monthly anniversary of your workspace creation date.
Paid plans: Credits renew on the monthly anniversary of your plan purchase date.
Your credit refresh follows your workspace's monthly cycle. Annual Air subscriptions receive their full credit allocation each month even though subscription billing is annual. The refresh does not necessarily align with when a payment is collected or when an invoice appears. The monthly refresh restores your workspace's credit balance. On decoupled plans, storage is separate from AI credits and does not reset each month. On paid legacy plans that meter storage in credits, stored assets continue to count against the credit balance for as long as they remain in the workspace. Admins can review the selected workspace's actual plan terms, usage, limits, and refresh timing in Workspace Settings → Current Plan.
What happens if I reach zero credits?
If your workspace reaches zero credits, the messaging you see depends on whether your workspace is on a current plan or a legacy plan. Hard limits are enforced immediately to prevent unexpected usage. When this happens:
On decoupled plans, uploading or importing files depends on available storage, not your AI credit balance.
You cannot generate new AI content in Canvas or make Canvas edits.
You can still save existing Canvas assets to your workspace, subject to available storage. On decoupled plans, saving these assets does not use AI credits; paid legacy storage accounting follows your plan's terms.
Canvas agent entry points also reflect credit depletion more clearly. The chat composer shows depleted-state copy with a next step, and the agent toggle can be disabled with a tooltip when credits are unavailable.
Without workspace credits, you cannot submit Workspace Agent requests or start threads or tasks. The composer shows that credits are depleted and when they refresh. Stop remains available during an active run. Billing admins see Upgrade plan; other users are directed to contact an admin. See Explore Tasks on Air for detailed task behavior.
Even when your credit balance is completely depleted, core workspace functions remain fully accessible. You can continue:
Browsing and searching for assets
Sharing links externally
Adding users to your workspace, within your plan's user limit
If you need more credits, believe your credit availability is showing an error, or notice a missing or unexpected reset date, credit meter, or legacy cap, please contact your dedicated Customer Success Manager or reach out to our support team by chat or email at help@air.inc. We're standing by to help!