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My destination workspace doesn't appear when I save content from a share link

Fix missing destination workspaces when saving from share links by checking your signed-in account

Written by Lauren Ford

If you are trying to save content from a share link but don't see your destination workspace in the list, it is likely because of your current login. The destination list only shows workspaces that the currently signed-in account can access.

How to resolve this

If the source workspace and the destination workspace belong to different Air accounts, the destination will not appear in the selector until you are logged into the correct account.

To complete the transfer, you can create the share link in your current session, copy the URL, and then open that link in another session, a different browser, or a separate browser profile where you are signed into the destination account.

What happens to the original content?

Saving content from a share link simply copies it into the destination workspace. It does not move or delete the content from the original source workspace.

AI enrichment on saved assets: AI enrichment that already exists on an asset, such as Smart summaries and tags or video transcripts and summaries, copies to the destination and is not regenerated. If an asset does not have AI enrichment, the destination workspace generates it after the copy is complete for any AI features enabled there.

The destination workspace's credit and storage usage reflects the assets stored there and any enrichment it generates for previously unenriched assets. Copying an already-enriched asset does not trigger fresh enrichment.

For more on how credits are measured and used, see Explore Credits.

For step-by-step instructions on moving assets between workspaces, check out our full guide on adding content from a share link to another workspace.


Still having trouble? Reach out to our team using the messenger icon below or email us at help@air.inc. We're happy to get you back on track!

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