Import and processing times vary depending on size and number of assets, but usually finish in a few minutes. For legacy credit-based plans, imports can stop when the workspace reaches its available monthly credits. Legacy or support-managed workspaces may still show fixed storage caps in Current Plan. For more detail, see Explore Credits.
On plans with separate storage and AI credits, imports use the storage allowance, not a shared storage/AI credit balance. Storage limits can block additional imports; Free and Starter have hard storage limits. Storage doesn't reset each month. Existing paid workspaces may retain credit-based accounting or other configured limits.
Admins can review actual usage, limits, and refresh timing in Workspace Settings > Current Plan. If an import stops and the credit reset date, storage meter, or legacy cap is missing or unexpected, contact Air support, sales, or your Customer Success contact for review. If an import is taking longer than expected, visit our technical troubleshooting guide or contact our support team for help.