Import and processing times vary depending on size and number of assets, but usually finish in a few minutes. If you notice unusually long upload or processing times, visit our technical troubleshooting guide and use our recommended tests to identify the cause or escalate to our technical support team for help.
For workspaces on credit-based plans, imports can stop or be blocked when the workspace has used all available monthly credits. Anyone with edit access may still be unable to import if the workspace is at zero credits. Admins and Workspace Owners can review credit usage and the next refresh date from the credit meter. If an import has stopped or is taking longer than expected, you can cancel the import, visit our technical troubleshooting guide, or contact our support team for help.